Paul Davis Restoration

After a fire caused by lightning struck our home, a traumatic event for myself and my five children, we hired Paul Davis Restoration Company, a decision I regret not researching more thoroughly beforehand. From the outset, their approach seemed more profit-driven than focused on delivering quality workmanship.

Throughout the restoration process, it became apparent that their priority was cutting corners and maximizing their earnings rather than ensuring a job well done.

The aftermath of their service left much to be desired. We are now dealing with black mold in our closet due to a leaking showera problem they suggested could be resolved with a mere wipe down, indicating a startling disregard for proper remediation protocols. Further inspection revealed additional issues, including a leak causing damage to the molding in our half bath, forcing us to engage ServePro for cleanup and repair. This subsequent team's professionalism and punctuality highlighted the stark contrast in service quality between the two companies.

Paul Davis's workmanship fell significantly short of acceptable standards.

Their practice of taking frequent smoking breaks, assigning a single individual to paint the entire house, and failing to protect our kitchen furnishings led to extensive and preventable damage. The paint job was subpar, with evidence suggesting the paint was overly diluted, resulting in peeling and cracking doors, paint spills in our garage, and damage to our new floors.

Moreover, their handling of structural repairs was equally disappointing. They installed a wall where there should have been a window and proposed superficial fixes to deeper issues, leaving us to shoulder the burden of proper repairs. Although they charged our insurance for a new concrete slab, it is now marred with paint spills, reflecting a careless approach to our home's restoration.

While some aspects of our home may seem improved, the overall integrity and appearance have suffered.

We're grateful that our insurance company is supportive and will cover the costs of rectifying the damages caused by Paul Davis. My advice to others in similar situations is to seek alternatives. While my experience with ServePro is still ongoing, their initial professionalism and meticulous care have been reassuring. They prioritize cleanliness and attention to detail, a stark contrast to the negligence we experienced with Paul Davis.

In summary, I strongly recommend against hiring Paul Davis Restoration Company.

Their focus on profit over quality, coupled with a lackadaisical approach to workmanship, has resulted in additional stress and financial strain for my family. Instead, consider companies like ServePro, who demonstrate a commitment to excellence and customer satisfaction.

We bought our house and our plumbing went so we were referred to Paul Davis for restoration I added an upgrades that came to $900 and I didn't get those upgrades I had a fight for my bar which they finally did but I had to go through my living room to do it. I didn't get my niches but remind you my whole bathroom was tiled with built-in soap dishes that I didn't receive.

They broke my mirror replace it with tile but didn't put exactly the fill of the mirror that they were supposed to do. They crack my light and then said it was crack when we bought the house which it wasn't. The workers didn't speak English and if they did it was very broken or use that as an excuse to avoid the mess. I've asked for certain things and I didn't get what I asked for I had to make several complaints to get what I needed or wanted.

The workers came in and made fun of you and when they came in to check their work they were very rude stating its people like you that can make complaints and aren't happy for work so you could done. Well news flash if you did the work appropriately people wouldn't complain. Your reviews are based on your actions not others.

All I want is a refund and they refuse to give me the refund for the niches I never received when we called they said it was an even put in but I paid for them. Honestly I have to pay someone to fix my bathroom that should have been done right the first time around.

We had a water pipe burst and flood the house resutling in having our hardwood flooring torn up, drywall removed, and damage to the HVAC resulting in a whole new system there as well as water filled the ductwork and backed up into the furnance.

I had work done by Paul Davis in late 2023 to replace the flooring, which we purchased separately. Thankfully we still had tile to replace the bathroom tile and as we were already painting I had plenty of paint.

We paid half the estimate up front and when work was completed requested a full itemized list. They never provided the actual final list, even though I reached out several times to close it out. They finally provided a bill in mid-February 2024. The final bill included 8K more than previously stated and items that were never provided or included in the restoration such as the purchase of marble, new flooring, bathroom vanity, etc.

I have been trying to reach them, but they do not return the calls, and they are now threatening a lien.

Work was not fully complete, and I had to hire another contractor to finish the trim work, and another contractor to fix the texture and repaint.

The initial job project lead was great, but dealing with the office has been horrible. She is rude, unresponsive, and threatening.

I strongly recommend that people avoid this company.

I will state that the crew was respectful, and worked hard, but that does not make up for the management at all.

inferior work

ZERO communication during the week and when I could reach them on a weekend, got severely blasted and insulted for disturbing them.

I am the homeowner, but did not listen to ONE WORD I said. Just blew me off and said they were doing it their way.

(No LIE) Cried to state farm, no good results, said I had to work with these people who were not listening and neither did my insurance company.

Did my own repairs that cost $5000. (Been a year, still paying for that) Not all repairs are completed yet (still a year later), I am on a limited budget.

Not one ENGLISH speaking person on the premises - EVER! Ask a question, just get a smile because they had no clue what I was saying. Asked them to be called off my roof and barred all future Paul Davis people from my property, but they got ALL the MONEY.

My first time around the block, if it ever happens again I will hire my own people, which is what I have had to do anyway.

Still working on it because the rest of my life couldn't stop just for this.

Did not pull proper permits and asked by marion county to file a complaint for not getting a permit for aspects of the work.

I have absolutely no confidence in phone sent photos for inspection.

Inspections by state farm parties who royally messed things up and left it that way, i.e. tarps I paid $400 to protect the roof until it could be properly repaired,

Did not use the quality materials we agreed upon, which were already inferior to what I had.They will give all kind of excuses and it will be the homeowners fault and the homeowners existing status. No excuse for not doing promised work.

Congratulations for making out like bandits. Any good reviews must have come from cousins.

And I know for a fact they hire inferior cheap people because I ran across a few more of them.

Bar none, one of the worst experiences of my life and it didn't have to be. Horrible people who threatened me with liens as did their inferior hires.

Great experience from start to finish when my roof was replaced. Chris, my contractor from Paul Davis was knowledgeable, patient and very helpful, walking me through what was needed and what would be done to replace my roof.

He also worked well with my insurance company. . He oversaw everything and I had no worries! Weeks after my roof was replaced, I needed some information for my HOA.

I contacted Chris and he sent me the information I needed- no problems!

My roof looks great, the room that needed repainting was also done in a timely matter and also looks beautiful. I would definitely recommend Paul Davis- already have recommended to my neighbors.

Paul Davis was the company selected by my home insurance provider, Progressive. (It was my first claim ever, so I did not know any better) The remediation part of my job (water damage caused by my leaking refrigerator line) was ok, but the restoration was a complete NIGHTMARE.

My insurance approved floor replacement quickly, and Paul Davis subcontracted the job to a flooring company that did a terrible job. I tried to get the floors fixed to resemble anything close to how they looked before the water damage, but was never "made whole".

Eight months passed and the job was never completed. A lot of employee turnover at the company - every time I called or emailed for an update there was a new project manager - all of them equally awful - and no one ever seemed to have a straight answer on how to resolve my concerns.

While doing demo for water damage They cut a cable for my new in wall speakers, it's never been fixed. They were paid by our insurance to replace the light cans in the ceiling and I caught them just drying the old ones out and complained about it they said that I agreed to this, they painted the walls white while I was at work and said that there Painter recommend it because it would look better.

They had to repaint and still did the wrong color. They used my pool table as a workbench and then denied it. I have pictures on my security camera. They moved the pool table and never put it back.

They were paid by our insurance to move furniture.

I could go on and on. What a nightmare.

Jason Peters Mitigation Manager came to my rental property to inspect it for mold after my tenant paid for an estimate from a different company. The company hired by my tenant didn't test for mold/moisture only a visual inspection was done.

He was unaware that the other company's estimate was for over $ 4,000 worth of remediation and additional monies for HVAC cleaning. Jason was professional, courteous, and detailed in his inspection carefully going through each area of the home. The inspection showed no sign of mold - he suggested HVAC and vent cleaning. Much different than the original company.

I would highly recommend Paul Davis - he has my trust.

His suggestions and his honesty during this free inspection were refreshing. Thank you!

I wish I would have seen a huge advisor to KEEP AWAY FROM THIS COMPANY AND ALL PARTIES INVOLVED WITH THEM!!! They are thieves!!!

Charging my insurance company for stuff they didn't do. Charging me for things outside of what the Insurance company authorized. (that I did not agree to). Several of my personal things went missing, as well as household items, Sink, Faucet, Garbage Disposal, Outlets, remotes to fans, light, ect....USAA has them on a Contractor List, my unfortunate and very unpleasant experience to have had them come up on rotation for the repairs to my home.

What was supposed to be a simple Roof , floor and paint job turned out to be anything but....

The "Project Manager" or lack thereof was never there to oversee the work that was being performed. My kitchen cabinets were destroyed along with the walls and electrical that I had just done and permitted. Paul Davis did work without the proper Permits. I was left to pay for Fines from the city for work performed without a permit.

Gordon the owner is a liar and he stated that my home received several coats of paint (4) to be exact.

I have video showing their workers only doing 2 and not even a good job at that. I had to hire another painter to come in a fix and repaint all the walls in the house, to include all the baseboards that were painted black and in doing so stained the bottom of the white walls and new TIle.... The paint started peeling all along the baseboard area. And in various spots.

You can clearly see where a paint brush never touched the walls!!! You might as well forget about mentioning this to the owner Gordon as he does not give to *** about the workmanship, he just wants to charge the insurance companies and YOU for shady work being performed. I come and post this with all the PROOF and will post in due time to expose this thief!!! The Sub-Contractors he deals with have said nothing nice or good about him/company.

One contractor that I had to call to come out and finish the work that he was paid by the Insurance company to do, advised he was unaware that Paul Davis was using his company to pull permits. Under!! What?! Then I had to pay this subcontractor out of my own pocket.

That happened with 2 other subcontractors. IF YOU DON'T AGREE OR ARE UNHAPPY WITH THE WORK, WELL YOU'RE OUT OF LUCK... HE WILL PLACE A LIEN ON YOUR HOUSE!!! Instead of being an honest person and come to you to fix whatever you are unhappy with, he chooses the dishonest way out.Grab your money and go.

The aftermath of what was done to my home and family, I would not wish on ANYONE. PLEASE, I strongly suggest you heed my WARNING. Anyone needing proof before I expose this companies crooked practices can email me, apraolovesbullies@***.com. I'd be more than happy to share what I have.

His motto for his business is purely fictional., He is not helping anyone but himself to your money!

You are a bad bad person Gordon Berken, you know what you did to my home and family, shame on you!!!!! You will either learn from this and straighten your company and work ethics, or I hope your business closes so you can't do this to anyone else!!!!

They were hired for a house fire to restore our house, we held back 10 percent, which per contract we were allowed to do until work was finished,5hey sued us and won,we paid the money owed and they still will not come back and complete the furnace work that they know was installed wrong this is Paul Davis out of Ft Wayne, Indiana