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I had interior flooding in my home when my washing machine, which is located upstairs, tipped over while running. The flooding went into a little-used upstairs guest room and down into our living room and basement.

We were referred to Paul Davis Restoration (Portland/Vancouver) by Allstate Insurance Company.

The water remediation work done by Paul Davis was good. They responded quickly and handled the flooding professionally, working daily in our home for a couple weeks. The positive things I have to say about Paul Davis end there.

About a week after the remediation team finished their work and left, my family and I went on a two-night camping trip. Our house was burglarized during the time we were out of town and many items of jewelry with tremendous emotional value to my family were stolen.

Our alarm was on when we were burglarized.

The thief entered through a second story window to avoid triggering the alarm. The entry was through a window that was left unlocked by Paul Davis employees in the little-used guest room in which they were working.

I believe it was a Paul Davis employee, or someone associated with a Paul Davis employee who broke into our home. The owner and HR person from Paul Davis at first paid great lip service to the fact that nobody wanted to get to the bottom of this situation more than them and said they would help in any way they could.

At the end of the day, they werenโ€™t even willing to give me a list of names of employees who were in my home, citing โ€œprivacy concerns.โ€ It has now become our family policy to request a list of names of people working in our home from all subcontractors. I asked the head of HR at Paul Davis if she would have given me the list of names had I asked before hiring their company.

She sent me back a condescending email saying that she understood how upset I was, but not answering my question.

They did give the list of names to the police, who have done little to nothing with it. I am in the process of trying to obtain the list from the police. I followed up with the officer assigned to our break-in and he told me that after doing criminal history checks there was one person of interest on that list. To me, that means that Paul Davis absolutely sent a criminal into my home.

I wouldnโ€™t wish this nightmarish situation on anyone.

When you are faced with an emergency situation in your home, it is easy to feel like you have to work with the first person who is able to come help you. I deeply regret choosing Paul Davis in this manner and I canโ€™t recommend them.

Reason of review: Poor customer service.

Preferred solution: I want people know about my situation .

Paul Davis Restoration Pros: Work was adequate.

Paul Davis Restoration Cons: House was burglarized.

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